【Toro Ticket】User Guide
1.【Toro Ticket】Reservation changes
The handling of tickets differs before and after issuing tickets. If there is a difference between the handling stipulated for an individual item and the one stipulated in the Terms of Service, the handling will be based on the handling stipulated for the individual item.
Before issuing a ticket
(1) From the time the reservation is made until ３:00 p.m. on the day before the boarding date
The number of passengers can be increased or decreased on the Web Ticket website. No change fee will be charged.
*If there are not enough seats remaining when increasing the number of passengers, the change cannot be made.
*In the case of other changes, the reservation must be cancelled and a new reservation application must be made.
(2) After 3:00 p.m. on the day before the boarding date
No change can be made. Only cancellation is allowed.
(3) On the day of boarding
Changes can be made at a station counter on the day of reservation only for departures on the same day as the reservation date.
At the station counter, it is possible to reduce the number of passengers and change the boarding time.
*The section of the train ride cannot be changed.
A change fee will be charged for changes made at the station counter on the same day.
Change fee (at the counter on the day of change): 500JPY per person (for both adults and children)
After receiving your ticket
If you wish to change your boarding reservation after issuing your ticket, you can do so at the station counter.
A change fee will be charged for changes made at the station counter.
Change fee (at the counter on the day of change): 500JPY per person (for both adults and children)
*The section of the train ride cannot be changed.
*If the number of passengers increases on the day of boarding, please purchase tickets on the day of boarding. Please purchase tickets on the day of your departure.
*Changes to the boarding time will be made only when there is room on the bus.
*Boarding date cannot be changed.
*If you do not pick up your ticket on the day of boarding, Article 11 will apply.
2.【Toro Ticket】Cancellation of Reservations
The response differs before and after issuing a ticket. If there is a difference between the handling stipulated for an individual item and the one stipulated in the Terms of Use, the handling will be based on the handling stipulated for each individual item.
Before Ticket Collection
This will be done by each of the following methods for each of the following time periods.
(1) From the time the reservation is made to 3:00p.m. on the day before the boarding date.
Cancellations can be made on the WEB Ticket website. No cancellation fee will be charged.
(2) From 3:00 p.m. on the day before the boarding date until the boarding time
Cancellations can be made on the WEB Ticket website. Cancellation fee will be charged.
Cancellation fee: 1,000JPY per person (both adults and children)
(3) After boarding time
The full amount will be charged as a cancellation fee.
After receiving the ticket
If you wish to cancel your boarding reservation after receiving your ticket, you may do so at the station counter.
Cancellation at the station counter will incur a cancellation fee.
Cancellation fee: 500JPY per person (for both adults and children)
3.【Toro Ticket】About Receiving Tickets
The following correspondence is available for WEB ticket pickup.
When can I start receiving my WEB Ticket?
You can pick up your tickets at the ticket machine from 0:00 p.m. on the day before your boarding date.
What time can I pick up my WEB ticket at XX station?
Ticket machines at each station are available during the following hours.
[Dentetsu Toyama Station] From 5:00 a.m. to 11:00 p.m.
[Tateyama Station] From 60 minutes before the first train to 5:00 p.m.
[Ogizawa Station] From 50 minutes before the first flight to 2:30 pm (2:30 pm to 5:00 pm available at the ticket office)
*From early November onwards, the winter timetable will be applied from early November until 2:30 p.m. from 30 minutes before the first flight (2:30 p.m. to 4:00 p.m. available at the ticket office). Please check the timetable for details of the winter schedule.
*【Toro Ticket】Handling when Tateyama Kurobe Alpine Route section (Nagano – Dentetsu Toyama) is suspended.
Please note that Tateyama Kurobe Alpine Route section (Nagano to Dentetsu Toyama) may be suspended due to traffic restrictions caused by weather conditions, facility failures, or other unavoidable circumstances.
If you have already made a reservation for WEB Ticket on the day of suspension, we will take the following measures.
①Customers who have not yet received WEB Tickets
・If you didn’t use the tickets, you will receive a full refund.
・Please do not issue or cancel tickets by yourself, as we will not be able to refund you.
・If you cancel your reservation by yourself, you will be charged a cancellation fee and the fee will not be refunded.
As a rule, refunds will be made to the credit card used at the time of purchase.
The timing of the refund to you depends on the credit card company you use.
For more information about refunds, please contact your credit card issuer.
②Customers who have already received WEB Tickets from an automatic ticket machine, etc.
・Please contact the station staff at the station where you received your ticket.