【WEB Ticket Pre-Sale】User Guide
1.【WEB Ticket Pre-Sale】Reservation changes
The handling of tickets differs before and after issuing tickets. If there is a difference between the handling stipulated for an individual item and the one stipulated in the Terms of Service, the handling will be based on the handling stipulated for the individual item.
Before issuing a ticket
(1) From the time the reservation is made by３:00 p.m. 10 days before the boarding date
The number of passengers can be increased or decreased on the Web Ticket website. No change fee will be charged.
*If there are not enough seats remaining when increasing the number of passengers, the change cannot be made.
*In case of other changes, the booking must be cancelled and a new booking must be made.
(2) After 3:00 p.m. 10 days before the boarding date
No change can be made. Only cancellation is allowed.
(3) On the day of boarding
Changes can be made at a station counter on the day of reservation only for departures on the same day as the reservation date.
At the station counter, it is possible to reduce the number of passengers and change the departure time.
*The section of the train ride cannot be changed.
A change fee will be charged for changes made at the station counter on the same day.
Change fee (at the counter on the day of change): 500JPY per person (for both adults and children)
After receiving a ticket
If you wish to change your departure time reservation after issuing a ticket, you can do so at the station counter.
A change fee will be charged for changes made at the station counter.
Change fee (at the counter on the day of change): 500JPY per person (for both adults and children)
*The section of the train ride cannot be changed.
*If the number of passengers increases on the day of boarding, please purchase tickets on the day you travel. Please purchase tickets on the day of your departure.
*Changes to the departure time will be made only if there is room on the transportation.
*Boarding date cannot be changed.
*If you do not pick up your ticket on the day you travel, Article 11 will be applied.
2.【WEB Ticket Pre-Sale】Cancellation of Reservations
The response differs before and after issuing a ticket. If there is a difference between the handling stipulated for an individual item and the one stipulated in the Terms of Use, the handling will be based on the handling stipulated for each individual item.
Before issuing a ticket
This will be done by each of the following methods for each of the following time periods.
(1) From the time the reservation is made by 3:00p.m. 10 days before the boarding date.
Cancellation can be made on the WEB Ticket website. No cancellation fee will be charged.
(2) From 3:00 p.m. 10 days before the boarding date until the boarding time
Cancellations can be made on the WEB Ticket website. Cancellation fee will be charged.
Cancellation fee: 1,000JPY per person (both adults and children)
(3) After departure time
The full amount will be charged as a cancellation fee.
After issuing a ticket
If you wish to cancel your boarding reservation after receiving your ticket, you may do so at the station counter.
Cancellation at the station counter will incur a cancellation fee.
Cancellation fee: 500JPY per person (for both adults and children)
3.【WEB Ticket Pre-Sale】How to Receive Tickets
The following correspondence is available for WEB ticket pickup.
When can I receive my WEB ticket?
You can issue your tickets at the ticket machine after 12:00 p.m. on the day before your departure date.
What time can I receive my WEB ticket at XX Station?
Ticket machines at each station are available during the following hours.
[Dentetsu Toyama Station] From 5:00 a.m. to 11:00 p.m.
[Tateyama Station] 60 minutes before the first cable car until 5:00 p.m.
[Ogizawa Station] 50 minutes before the first bus to 2:30 p.m. (From 2:30 p.m. to 5:00 pm, pick up at the ticket office)
*Handling when Tateyama Kurobe Alpine Route section (Nagano – Dentetsu Toyama) is suspended.
Please note that Tateyama Kurobe Alpine Route section (Nagano to Dentetsu Toyama) may be suspended due to traffic restrictions caused by weather conditions, facility failures, or other unavoidable circumstances.
If you have already made a WEB ticket booking for the day of suspension, we will take the following measures.
①Customers who have not yet received WEB Tickets
・If you haven’t used the tickets, you will receive a full refund.
・Please do not issue or cancel tickets by yourself, as we will not be able to refund you.
・If you cancel your reservation by yourself, you will be charged a cancellation fee and the fee will not be refunded.
As a rule, refunds will be made to the credit card used at the time of purchase.
The timing of the refund to you depends on the credit card company you use.
For more information about refunds, please contact your credit card issuer.
②Customers who have already received WEB Tickets from an automatic ticket machine, etc.
・Please contact the station staff at the station where you received your ticket.