If you have purchased WEB Tickets for April 15 or 16 but were not able to make it to the Alpine Route due to Tateyama Highland Bus cancellation, we would like to handle WEB Ticket bookings as follows.

【WEB Ticket】Customers who have purchased WEB Tickets for April 15 or 16, 2025
・Please DO NOT cancel booking on your own. We will do it.

・If you haven’t issued your WEB Ticket, we will handle refund and cancellation with no fee. No procedure for you.

・If you cancel by yourself, the system will charge you a cancellation fee, which will be refunded at a later time. Please contact us.

Refund to credit card

・We will do the refund procedure at a later time.

・For those who have not issued your WEB Ticket, as a general rule, we will make a refund to the credit card you used for purchase.

・Refund schedule may be different depending on your credit card company.

・For refund details, please contact your credit card comapny.

Others

・Depending on the weather conditions, we may extend applicable dates for refund.

・Please check operation status on our website.